How does loyalty work?
The loyalty ledger is managed in the custom admin. Customers can sign in to view their balance and activity history.
FAQ
Frequently Asked Questions
Answers for refills, transfers, loyalty, and pharmacy services.
Can I transfer prescriptions?
Use the transfer form with your current pharmacy name and phone number. Mason Pharmacy staff can follow up and move the prescription workflow forward.
How do I request a refill?
Open the refill form, enter the patient information, prescription number, and preferred contact details. Staff can then review the request in the custom admin queue.